Zeetben Privacy Policy for Bangladesh Players

1. Who We Are

Zeetben is an online casino and gaming platform operated for players in Bangladesh. When this Privacy Policy refers to "zeetben", "we", "us", or "our", it means the zeetben platform and the team responsible for operating it. Our platform is accessible at zeetben.top and through the zeetben mobile app.

Zeetben acts as the data controller for all personal information collected through the platform. This means we are responsible for deciding how and why your personal data is processed. If you have any questions about how your data is handled, you can reach us at [email protected].

2. Data We Collect

Zeetben collects personal data in two main ways: information you provide directly when you register and use the platform, and information collected automatically as you interact with the platform.

Information you provide directly:

• Full legal name and date of birth (required for account registration and age verification).
• Residential address in Bangladesh.
• Email address and phone number.
• Government-issued identity document details (required for KYC verification before your first withdrawal).
• Payment method details, including bKash, Nagad, or Rocket account numbers used for deposits and withdrawals.
• Any information you provide when contacting our support team, including chat transcripts and email correspondence.

Information collected automatically:

• IP address and approximate geographic location.
• Device type, operating system, and browser version.
• Pages visited on the zeetben platform and time spent on each page.
• Games played, bet amounts, and session duration.
• Login timestamps and account activity logs.
• Cookie and tracking data as described in Section 6 of this policy.

Data Category	Examples	Collection Method
Identity Data	Name, date of birth, NID number	Provided by you at registration / KYC
Contact Data	Email, phone, address	Provided by you at registration
Financial Data	bKash / Nagad account, transaction history	Provided by you during deposits / withdrawals
Technical Data	IP address, device info, browser type	Collected automatically
Usage Data	Games played, session length, bet history	Collected automatically
Communications Data	Support chat logs, email correspondence	Provided by you when contacting support

3. How We Use Your Data

Zeetben uses the personal data we collect for specific, legitimate purposes. We do not use your data for any purpose that is incompatible with the reason it was originally collected. Here is a breakdown of how your data is used on the zeetben platform:

• Account management: To create and maintain your zeetben account, verify your identity, and keep your account secure.
• Payment processing: To process deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer, and to maintain accurate transaction records.
• Legal compliance: To meet our obligations under applicable anti-money laundering (AML) regulations, including Know Your Customer (KYC) verification requirements.
• Fraud prevention: To detect, investigate, and prevent fraudulent activity, account abuse, and other illegal conduct on the platform.
• Customer support: To respond to your queries, resolve disputes, and provide assistance when you contact the zeetben support team.
• Responsible gaming: To monitor gameplay patterns and identify players who may be showing signs of problem gambling, so we can offer appropriate support and tools.
• Platform improvement: To analyse how players use the zeetben platform and identify areas where we can improve the experience for Bangladesh players.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates — but only if you have opted in to receive these communications.

4. Legal Basis for Processing

Every time zeetben processes your personal data, we do so on one of the following legal grounds:

• Contract performance: Processing is necessary to fulfil our obligations under the account agreement with you — for example, processing your deposits and withdrawals or maintaining your account.
• Legal obligation: Processing is required to comply with applicable laws, including AML regulations and KYC requirements that apply to online gaming platforms.
• Legitimate interests: Processing is necessary for zeetben's legitimate business interests, such as fraud prevention, platform security, and improving our services — provided those interests are not overridden by your rights.
• Consent: For marketing communications and non-essential cookies, we rely on your explicit consent. You can withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5. Sharing Your Data

Zeetben does not sell your personal data to any third party. We share your data only in the following limited circumstances, and only to the extent necessary for the stated purpose:

• Payment processors: We share financial data with bKash, Nagad, Rocket, and banking partners solely to process your transactions. These providers are bound by their own privacy obligations and are not permitted to use your data for any other purpose.
• Identity verification providers: We use third-party KYC services to verify your identity documents. These providers process your identity data under strict confidentiality agreements.
• IT and platform infrastructure providers: Companies that host, maintain, and support the zeetben platform may have access to personal data as part of providing those services. All such providers are contractually required to protect your data.
• Regulatory and law enforcement authorities: Zeetben will disclose personal data to relevant authorities when required to do so by law, court order, or regulatory requirement. This includes reporting obligations under AML regulations.
• Fraud prevention agencies: In cases of suspected fraud or account abuse, we may share relevant data with fraud prevention organisations to protect the platform and its players.

All third parties with whom zeetben shares personal data are required to handle that data securely and in accordance with applicable privacy standards. We do not allow third-party service providers to use your personal data for their own marketing purposes.

6. Cookies and Tracking

Zeetben uses cookies and similar tracking technologies to make the platform work properly and to understand how players use it. A cookie is a small text file stored on your device when you visit the zeetben website or use the app.

We use the following types of cookies on the zeetben platform:

• Essential cookies: These are required for the platform to function. They keep you logged in during your session, remember your preferences, and ensure the platform loads correctly. You cannot opt out of essential cookies without affecting your ability to use zeetben.
• Analytics cookies: These help us understand how players navigate the platform — which pages are visited most, where players drop off, and how long sessions last. This data is used in aggregate form to improve the platform. Analytics cookies are only placed with your consent.
• Preference cookies: These remember your settings, such as language preference and display options, so you do not have to reconfigure them every time you visit.
• Marketing cookies: If you have opted in to marketing communications, these cookies help us show you relevant promotions. They are only placed with your explicit consent and can be withdrawn at any time.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the zeetben platform. For full details on the cookies we use, contact our support team.

7. Data Retention

Zeetben retains your personal data only for as long as is necessary for the purposes described in this policy, or as required by applicable law. The following general retention periods apply:

• Account data: Retained for the duration of your account and for a period of five years after account closure, in line with standard AML record-keeping requirements.
• Transaction records: Retained for a minimum of five years from the date of the transaction, as required by financial regulations.
• KYC documents: Retained for five years after the end of the business relationship, or longer if required by a specific legal obligation.
• Support communications: Retained for two years from the date of the last communication, unless the matter relates to an ongoing dispute or legal proceeding.
• Marketing preferences: Retained until you withdraw consent or close your account, whichever comes first.

When personal data is no longer required, zeetben securely deletes or anonymises it so that it can no longer be linked to you as an individual.

8. Your Rights

As a zeetben player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected]. We will respond to all valid requests within 30 days.

• Right of access: You can request a copy of the personal data zeetben holds about you, along with information about how it is being used.
• Right to rectification: If any of the personal data we hold about you is inaccurate or incomplete, you can ask us to correct it.
• Right to erasure: You can ask us to delete your personal data where it is no longer necessary for the purpose it was collected, subject to legal retention requirements that may prevent immediate deletion.
• Right to restrict processing: You can ask us to pause the processing of your personal data in certain circumstances — for example, while a dispute about accuracy is being resolved.
• Right to data portability: You can request a copy of the personal data you have provided to zeetben in a structured, machine-readable format.
• Right to object: You can object to the processing of your personal data where we rely on legitimate interests as the legal basis, including for direct marketing purposes.
• Right to withdraw consent: Where processing is based on your consent, you can withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

9. Data Security

Zeetben takes the security of your personal data seriously. We have implemented a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the zeetben platform.
• Encryption of sensitive data stored on our servers, including identity documents and payment details.
• Access controls that limit which zeetben staff members can access personal data, based on their role and the principle of least privilege.
• Regular security assessments and penetration testing of the zeetben platform.
• Two-factor authentication options for player accounts to reduce the risk of unauthorised access.
• Staff training on data protection and security best practices.

While zeetben takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. If you suspect that your account has been compromised, contact our support team immediately so we can take action to secure your account.

In the event of a data breach that is likely to result in a risk to your rights and freedoms, zeetben will notify affected players without undue delay and take all necessary steps to contain and remediate the breach.

10. Children's Privacy

The zeetben platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If you believe that a minor has registered on the zeetben platform or provided us with personal data, please contact us immediately at [email protected]. We will investigate and, if confirmed, close the account and delete all associated personal data as quickly as possible.

Zeetben uses age verification checks during the registration process to prevent minors from accessing the platform. We also reserve the right to request additional proof of age at any time if we have reason to believe an account holder may be under 18.

11. Changes to This Policy

Zeetben may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, we will update the "last updated" date at the top of this page. For significant changes that materially affect how we use your personal data, we will notify registered players via email or an in-platform notification before the changes take effect.

We encourage you to review this Privacy Policy periodically to stay informed about how zeetben protects your personal data. Your continued use of the platform after any changes have been published constitutes your acknowledgement of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way zeetben handles your personal data, please get in touch with us. We are committed to resolving any privacy concerns promptly and transparently.

• Email: [email protected]
• Live Chat: Available through the zeetben platform after login, 24 hours a day, seven days a week.
• FAQ: Visit /faq for answers to common questions from Bangladesh players.